Can We Order by Phone?
How to Make Foreign Order?
Before placing an order, please find out if there is any import restrictions or regulations, the customer is responsible for any charges towards accepting or returning merchandise.
Prior to ship orders, we require the copies of following items for the first time international customers OR
You can choose Pay Pal or Yahoo Paydirect as "payment method" in the credit card information section instead of sending verification. If you are not the member of Pay Pal or Yahoo Paydirect, you can register by click one of below links:
After paying by Pay Pal or Yahoo Paydirect, please email us for the payment. Then, we will process your order.
Recipient's Email : firstname.lastname@example.org
We do not require verification for orders from APO/FPO Shipping Address.
How long does it take for my order to be processed?
** Other brands may also take as early as 1 day, but are not gaurenteed.
For shipping information, please go to the link below,
What is verification process?
How to cancel or change my order?
We recommend to contact the customer service immidiately.
If you do not want the item after it has been shipped out, you will be responsible for the shipping cost,
and restocking fees in some cases.
How Does Online Transaction Work?
Transactions in this state are added by an external application that requires delayed settlements, such as an online store selling hard goods or a hotel reservation system. When the customer is acting as the gateway, the transaction will remain in the Pending Authorize state until an administrator updates its status.
How do I create an account with Ebonyline?
You will click "Create account" and fill in the information in the blanks.
How do I gain rewards points?
You need to be create your online account. If you don't have an account, take a minute to create one. Simply click the "My Account" link in the top right hand corner of our website’s home page
(www.ebonyline.com). Next click the button called "Create an Account" and fill in the details.
2. You're DONE!
That's all! You MUST create an account to begin earning reward points on your purchases!
Once logged into your account, make a purchase. Whenever you place an order, you earn one point for every dollar you spend. Remember, if you are not logged into your account, the shopping cart will not know to award you the reward points. Be sure to log in online to submit your order and payment.
Click here for more details about Reward Points
How do I use rewards points?
Your reward point balance will be shown in your account and your shopping cart.
Log into your account using the "My Account" text link and look for the "My Rewards" section. Or you will be able to view your points in your shopping cart.
2. Simply go to checkout!
Want to redeem your reward points?
You just shop and proceed to checkout. You will be able to see any available reward points on your checkout page.
Please put points you want to use and discount will automatically apply to your total.
Please check your reward points. You need to have at least 200 points for redemption.
Every 200 Reward Points qualifies for a $7 Discount.
If, after 24 hours, you do not receive any email notification, please contact customer support by sending an email to email@example.com or calling us at 1.877.777.2420.
How do I Find Security Code (CVV number)?
Is your website safe? Will my credit card information be kept safe?
My cancelled order is charged. Why is that?
However, the customer may see it as "Charged" or "Temporary Charge" on their online statement. For further information on this process, we suggest that you contact your credit card company or bank.
I was charged twice, what should I do?
Please read above question "My cancelled order is charged. Why is that?" for more information.
What is Your Return Policy?
What is Your Shipping Information?
How do I become eligible for Bulk Sales?
Can I get wholesale price/ Bulk sale price?
Both Business account holders and Regular account holders may request for price quotes for purchase over $1000.
How do I apply the first time order discount?
** The Coupon Code will be provided to you with the shipment for use on the next purchase.
Do you have a catalog?
How to care human hair pieces?
How to care synthetic hair pieces?
How to wash human Wigs?
How to wash synthetic wigs?
How do I look up the colors chart?
Thank you for your time and supports.