Don't Miss out! Spring Break Blowout! ⭐ $4.99 Flat Rate Shipping On $30+ Orders (Code: 499) ⭐

FREQUENTLY ASKED QUESTIONS

Thank you for shopping at Ebonyline.com. If you cannot find the answers to your questions below, please email us at [email protected].

Placing an Order

Domestic

  • Find items you like either by using menu buttons or searching.
  • Select length if available.
  • Select hair color.
  • Select quantity.
  • Click the "Add to Cart" button to proceed to checkout.

International

  • Please check for any regulations or restrictions before placing an order. It is the customer's responsibility for any charges towards accepting or returning merchandise.
  • The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. 
  • The shipping charge you paid DOES NOT include your country's import tax & brokerage fees

How long does it take for my order to be processed?

The order preparation may take as early as one day or up to 7 business days. For shipping information, please check our Shipping Policy.

What is an identity verification process?

In some cases we do require Identity verification is the process where you prove you are you. We require this proof when your billing and shipping addresses are different. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. You can email us at [email protected]  We may cancel your order if you do not respond within a week. Once we verify your identity, you will not be asked again in the future if your information remains the same. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID.

How do I cancel or change my order?

We recommend you contact customer service immediately. Please contact us via Chat on our website during work hours, or email [email protected] with the subject "URGENT Cancelation order #". You may cancel or change your order if the order is not shipped out yet. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee.

Account & Transactions

How do I create an account with Ebonyline?

Click the "My Account" link at the top of the website. Click the "Create an Account" button and fill out the information.

Why was I charged for a canceled order?

When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. It is to prevent an overdraft without actual charges from the seller. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. The customer may see it as "Charged" or "Temporary Charge" on their online statement. For more information, contact your credit card company or bank.

Why was I charged twice?

There is a high possibility that one of the charges is a pending charge. Please read the above "Why was I charged for a canceled order?" for more information.

Product Care

How to care for human hair?

  • Fill a basin with lukewarm water.
  • Use shampoo and hairbrush gently.
  • Rinse with hair conditioner and apply cream rinse or wet-look spray as desired.
  • Set and dry naturally.
  • Comb into desired style after it is dry.

How to care for synthetic hair?

  • Brush the hair with a wig brush to remove all tangles and loosen dirt.
  • Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda.
  • Submerge the hair in the water and swish it around gently for one minute.
  • Do not rub the hair.
  • Allow the hair to soak for 15 minutes.
  • Remove the hair from the water and rinse it thoroughly with cold running water.
  • Gently squeeze the hair to remove water. Do not wring or twist the wig.
  • Spray it with hair conditioner. Apply the conditioner as you would hairspray.
  • Allow the hair to air dry.
  • When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions.

Product Description

Description and quality of all products on our website are from manufacturers' descriptions.

Disclaimer

We are not responsible for orders that are not responded to nor claimed after the delivery of orders, returns, or last correspondence. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. If you have any questions, please email us at [email protected].
PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. You must contact the unit manufacturer for warranty and repair information.


Continue Shopping

Best Sellers

View All

New Arrivals

View All
Copyright © 2000-present Ebonyline.com. All rights reserved.