This isnt the first time purchasing or using. I just love the curls,on mornings for work i just use my hands and shake the curls back in the style created. I am not going to lie the longest I have kept this style is 5mths and I dont care who says I am nasty! This hair is of great quality and I love it .....great price too.I was contacted by customer service bc it was out of stock and I was asked if I wanted to wait which i did. Their c/service representative Desiree she was great , answered every question promptly and was very patient with me. i had a great experience.....thanks EBONYLINE!