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- Mobile Policy
- Hair Order over $70 only
- The items must only include a type of weave, wig, closure, or other kinds of hair extensions.
- Other exclusions are listed at the bottom.
- US Mainland only
*Only orders sent by UPS Ground will receive shipping discount.
- Wholesale orders.
- Synthetic hair priced below $7, even if the total order is over $70.
- Mixed orders with non-hair items, such as chemicals
- All exchange items.
- Non-hair items
- Buy 1, Get 1 Free items.
- CAN NOT be combined with other promotion or coupon
- Mixed Order (Hair over $70 + non hair items)
- Hair Only Order over $70
- US Mainland
- APO,FPO,HI,AK, Offshore US Territories
- Wholesale orders.
- Synthetic hairs priced below $7, even if the total order is over $70.
- All Exchange items.
- Sale Items and Discontinued items (item code started with dis-, b1g1-, sale-). Or items that have a Promo listing above the Price. Items can also have brackets like [ ] after the name of the item such as [S],[D] or [C]
- CAN NOT be combined with other promotion or coupon.
- Any order
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS Next Day Air
- UPS Next Day Air Saver
- International Shipping
*No return or exchange on special orders, discontinued or close out items.
**Changes were made to the free shipping policy at June 21, 2013. Any orders made before then will be subject to the free shipping policy of that time, including, but not limited to Special Sale, and Discontinued items beling limited from free shipping.
(8am - 6pm Mon-Fri (CST) United States)
5641 W. Howard Street Niles, IL 60714
- Discontinued items, Clearance items, Special sale items, Special Orders. These items can be identified with hyphens at the beginning of the name such as dis-, sale-, b1g1. They can also be distinguished by having hard brackets at the end of the name such as [S], [D], [C] or any other letters. Another way these items can be distinguished on the item page is under the item# and above the price there will be a "Promo: X " depending on what kind of promotion that item has.
- All lace hairs that contain lace including all liquid and tape adhesives can only be exchanged for other lace items of similar value. They cannot be returned by for refunds.
- Magazine, Video, DVD, foam heads and mannequins.
- Any product that exhibits physical damage, any hair that is burned or missing hair pieces, and any hair that is missing the outside package.
- All requests for return or exchange must be made within 7 calendar days of the delivery. All items authorized for a return or an exchange must be received at our main office within 10 days from the authorization date. Any refusal of a delivery will be regarded as return and be disqualified for an exchange.
- ALL returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your expense.
- We are not responsible for malfunction or manufacturer defects of electronic appliances or merchandise after 24 days from the date of delivery, after which you must contact the manufacturer for warranty and repairs.
- You must ship the items back to us Only via UPS Ground, US Postal Service Priority Mail or US Postal Service Parcel Post.
- We will not refund shipping and handling charges associated with returns and exchanges. If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred as a result of returning or refusing package acceptance.
- By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.
- We will not be responsible for issuing a refund if we do not hear from you within 30 days after the items have been returned. After this period, the returned items will be disposed.
15% On all items that costs between $50 to $99.99
10%:On all items that is over $100