Shipping Policy

FREE SHIPPING**
Type of Order
- Hair Order over $70 only
- The items must only include a type of weave, wig, closure, or other kinds of hair extensions.
- Other exclusions are listed at the bottom.
Shipping Desgination
- US Mainland only
*Only orders sent by UPS Ground will receive shipping discount.
Exclusions
- Wholesale orders.
- Synthetic hair priced below $7, even if the total order is over $70.
- Mixed orders with non-hair items, such as chemicals
- All exchange items.
- Non-hair items
- Buy 1, Get 1 Free items.
- CAN NOT be combined with other promotion or coupon

$7 OFF SHIPPING COST
Type of Order
- Mixed Order (Hair over $70 + non hair items)
- Hair Only Order over $70
Shipping Destination
- US Mainland
- Canada
- APO,FPO,HI,AK, Offshore US Territories
Exclusions
- Wholesale orders.
- Synthetic hairs priced below $7, even if the total order is over $70.
- All Exchange items.
- Sale Items and Discontinued items (item code started with dis-, b1g1-, sale-). Or items that have a Promo listing above the Price. Items can also have brackets like [ ] after the name of the item such as [S],[D] or [C]
- CAN NOT be combined with other promotion or coupon.

NO FREE SHIPPING
Type of Order
- Any order
Shipping Destination
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS Next Day Air
- UPS Next Day Air Saver
- International Shipping

*No return or exchange on special orders, discontinued or close out items.

**Changes were made to the free shipping policy at June 21, 2013. Any orders made before then will be subject to the free shipping policy of that time, including, but not limited to Special Sale, and Discontinued items beling limited from free shipping.



RETURN POLICY

Please contact us before returning items at
E-Mail: return@ebonyline.com
Tel:1-877-777-2420
(8am - 6pm Mon-Fri (CST) United States)

Return Address:
Ebonyline.com
5641 W. Howard Street Niles, IL 60714


Non-Returnable Items
  • Discontinued items, Clearance items, Special sale items, Special Orders. These items can be identified with hyphens at the beginning of the name such as dis-, sale-, b1g1. They can also be distinguished by having hard brackets at the end of the name such as [S], [D], [C] or any other letters. Another way these items can be distinguished on the item page is under the item# and above the price there will be a "Promo: X " depending on what kind of promotion that item has.
  • All lace hairs that contain lace including all liquid and tape adhesives can only be exchanged for other lace items of similar value. They cannot be returned by for refunds.
  • Magazine, Video, DVD, foam heads and mannequins.
  • Any product that exhibits physical damage, any hair that is burned or missing hair pieces, and any hair that is missing the outside package.

General Return Policy and Exchanges
  • All requests for return or exchange must be made within 7 calendar days of the delivery. All items authorized for a return or an exchange must be received at our main office within 10 days from the authorization date. Any refusal of a delivery will be regarded as return and be disqualified for an exchange.
  • ALL returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your expense.
  • We are not responsible for malfunction or manufacturer defects of electronic appliances or merchandise after 24 days from the date of delivery, after which you must contact the manufacturer for warranty and repairs.
  • You must ship the items back to us Only via UPS Ground, US Postal Service Priority Mail or US Postal Service Parcel Post.
  • We will not refund shipping and handling charges associated with returns and exchanges. If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred as a result of returning or refusing package acceptance.
  • By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.
  • We will not be responsible for issuing a refund if we do not hear from you within 30 days after the items have been returned. After this period, the returned items will be disposed.

*Undeliverable & Refused Packages*
Orders returned to us without advance authorization from Ebonyline.com (i.e. unauthorized returns, refused packages, incorrect address, etc...) will be treated as returns.

*Store Credits*
Store credits have an expiration date of one year after it was issued to you. We cannot be held responsible for store credits claimed after this time period. After the effective period, the order will be cancelled, and all fees (including but not limited to additional shipping costs and/or re-stocking fees) will apply. If you refuse your delivery for any reason or the address is considered undeliverable, you will be charged a penalty including but not limited to extra shipping charges and re-stocking fee. In order to avoid such penalty, please proofread your order before submission.

Return of Free Shipped Items
If you return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed.

Restocking fees will vary depending on the cost of the item(s):
20% On all items that costs between $0.01 to $49.99
15% On all items that costs between $50 to $99.99
10%:On all items that is over $100



Privacy Policy

Ebonyline.com takes your privacy seriously. This privacy policy covers the treatment of personally identifiable information that ebonyline.com collects when you are on the Ebonyline.com site. By visiting Ebonyline.com, you are accepting the practices described in this privacy policy.


Information Collection and Use
Ebonyline.com collects your information when you buy, visit the site, search, post, questionnaire or register for an Ebonyline.com account. As a result those actions, you might provide us your name, address, phone number, email address, zip code, birth date, occupation, gender, credit card information and personal interests. We use your information for the purpose of responding to your requests, customizing future shopping for you, advertising, improving our stores and communicating with you.

Security
We use industry-standard Secure Sockets Layer (SSL) software to protect the security of your information during transmission. It is important for you to protect against unauthorized access to your password and to your computer.

Information Sharing and Disclosure
Ebonyline.com will not sell your information to anyone. Ebonyline.com may share your information to other companies or people when: We have your consent to share the information; We need to share your information to provide the product or service you have requested; We need to send the information to companies who work on behalf of Ebonyline.com to provide a product or service to you.

Cookies
Ebonyline.com may set and access Ebonyline.com cookies on your computer.

Changes of Privacy Policy
Ebonyline.com may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Children
Ebonyline.com does not sell products for purchase by children, age under 18.

Questions or Suggestions
If you have any questions or suggestions, please email to ask@ebonyline.com