What is Your Return Policy?

What is Your Return Policy?










Please contact us before returning items at
E-Mail: return@ebonyline.com / Tel.1-877-777-2420(8am - 6pm Mon-Fri (CST). United States)

Non-Returnable Items

  1. Discontinued items, Clearance items, Special sale items, Special Orders. These items can be identified with hyphens at the beginning of the name such as dis-, sale-, b1g1. They can also be distinguished by having hard brackets at the end of the name such as [S], [D], [C] or any other letters. Another way these items can be distinguished on the item page is under the item# and above the price there will be a "Promo: X " depending on what kind of promotion that item has.
  2. All lace hairs that contain lace including all liquid and tape adhesives can only be exchanged for other lace items of similar value. They cannot be returned by for refunds.
  3. Magazine, Video, DVD, foam heads and mannequins
  4. Any product that exhibits physical damage, Any hair that is burned or missing hair pieces, Any hair that is missing the outside package

General Return Policy and Exchanges

All requests for return or exchange must be made within 7 calendar days of the delivery. All items authorized for a return or an exchange must be received at our main office within 10 days from the authorization date. Any refusal of a delivery will be regarded as return and be disqualified for an exchange.

ALL returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your expense.

Because of hygienic reasons, wig returns will be accepted only if wig was not worn. If wig is not in new condition (does not have style tag on, has chemical or perfume sprayed, etc), we will not be able to issue refund or exchange.

We are not responsible for malfunction or manufacturer defects of electronic appliances or merchandise after 24 days from the date of delivery, after which you must contact the manufacturer for warranty and repairs.

You must ship the items back to us Only via UPS Ground, US Postal Service Priority Mail or US Postal Service Parcel Post.

We will not refund shipping and handling charges associated with returns and exchanges. If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred as a result of returning or refusing package acceptance.

By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.

We will not be responsible for issuing a refund if we do not hear from you within 30 days after the items have been returned. After this period, the returned items will be disposed.

If a customer is experiencing dissatisfaction with product quality past the 7 day time limit or after the item has been worn or used, we suggest that the customer contacts the manufacturer of the product. Any problem that occurs after the 7 day time limit or after the product has been installed is a sign of quality dissatisfaction and since Ebonyline is not the maker of the product, NO REFUND WILL BE ISSUED, the customer will have to contact the brand label.

*Undeliverable & Refused Packages* Orders returned to us without advance authorization from Ebonyline.com (i.e. unauthorized returns, refused packages, incorrect address, etc...) will be treated as returns.

Return of Free Shipped Items

If you return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed.

Restocking fees will vary depending on the cost of the item(s):

20% On all items that costs between $0.01 to $49.99
15% On all items that costs between $50 to $99.99
10%:On all items that is over $100

Return Address:
Ebonyline.com
5641 W. Howard Street
Niles, IL 60714