General Information
Shipping Methods
International Orders
Same Day Shipping and Daily Cut Off Time
Claim or Delay of Orders
Undeliverable, Refused Packages

• We ship out over 80% of our orders within a 24 business hour time frame.
• However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days.
• Regular UPS ground and USPS orders will not be notified if the items will be delayed less than 7 business days.
• If you need the items before or on a SPECIFIC date please place a note in the comment section at the time of your order, and we will then notify you on the transit time if need be.
• For both UPS and USPS ground shipping options, we will sometime be required to change the shipping from one to another to the most efficient shipping method depending on various factors such as what kind of address you are shipping your items to and what is in your order.

Our Address: 1829 Stanley St, Northbrook, IL, 60062

• When you calculate the UPS delivery days, exclude the shipping day except the notice below.
• Delivery takes approx. 2-6 working business days for UPS Ground
• Address correction charge: UPS charges address correction fee for the wrong address to redirect it. As a result, we charge that amount plus 60 cents finance fee for providing wrong address.
• UPS Next Day Air: Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination (no Saturday or Sunday delivery)
• UPS Next Day Air Saver: Commercial Destinations: Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air® delivery is committed by 10:30 a.m. or 12:00 noon, respectively (no Saturday or Sunday delivery). Residential Destinations: Next business day delivery by end of day
• UPS 2nd Day Air: Guaranteed on -time delivery by the end of the second business day to all 50 states and Puerto Rico; (no Saturday or Sunday delivery)
• UPS Worldwide Expedited: It takes 3 -6 business days to arrive.
• UPS Worldwide Saver: It takes 2-5 business days to arrive.
• Please note that Next Day Air Saver may not be available for certain locations.

• USPS Priority Mail: Usually takes 1-3 days in transit. Exceptions apply and delivery time is not guaranteed.

Below is the UPS GROUND service map once the order shipped (please note that Ground service is not Gauranteed service):

Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide go to www.ups.com > Shipping > Select "Use Our Shipping Calculator" inside the Shipping Option box.

• APO, FPO is applied domestic rate.
• We do not send by Parcel Post to US mainland.
• Our online shipping system can calculate the rate for USPS up to 70 LBS. If the shipping weight is over 70 LBS we will recalculate the rate and contact you with new and update shipping fee based on a actual weight of your order.

You will be liable for any taxes and duty (e.g. VAT, custom duty, etc.) that apply to your purchase. In some rare cases additional charges such as a service, agency, or brokerage fees associated with your deliveries that are charged by local agents. These charges are at the discretion of each country and some countries have more charges than others. Contact your local UPS site. They should be able to give you an estimate on what you should expect to pay. Returned UPS packages: Since UPS charges for returned packages, we will charge you for returns if packages are returned due to refusal, wrong address or unavailability after 3 attempts.

• Shipping methods can change without notice do to the size of the package, and amount of funds available.
• Customers outside the US and its territories are responsible to find out about restrictions & prohibitions of your own country about certain items or ingredients.
• Also, customers outside the US and its territories are responsible for customs & duties if any apply.
• You will be liable for any taxes and duty (e.g. VAT, custom duty, etc.) that apply to your purchase.
• In some rare cases additional charges such as a service, agency, or brokerage fees associated with your deliveries that are charged by local agents.
• These charges are at the discretion of each country and some countries have more charges than others. Contact your shipping method web-site, They should be able to give you an estimate on what you should expect to pay.
• UPS Saver: Delivers within 5 business days and is very reliable.
• It is more expensive than Priority International for light weight.
• As weight increases over 100 pounds(45 kg), the shipping rate becomes closer to Priority International.
• FEDEX Priority takes 2-5 Business days on international orders.
• Restriction: We not allow to ship any Human Hair or Human Hair blend items to Italy. Please check your country's import restriction before you place an international order.
• US PO BOX (USPS Priority Mail Only -Canada): UPS Canada Standard or Priority International.