Shipping Information

General Information
Shipping Methods
International Orders
Same Day Shipping and Daily Cut Off Time
Claim or Delay of Orders
Undeliverable, Refused Packages

General Information

  • We ship out over 80% of our orders within a 24 business hour time frame.
  • However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days.
  • Regular UPS ground and USPS orders will not be notified if the items will be delayed less than 7 business days.
  • If you need the items before or on a SPECIFIC date please place a note in the comment section at the time of your order, and we will then notify you on the transit time if need be.
  • For both UPS and USPS ground shipping options, we will sometime be required to change the shipping from one to another to the most efficient shipping method depending on various factors such as what kind of address you are shipping your items to and what is in your order.

Our Address: 5641 w Howard St Niles, IL 60714

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Shipping Methods

  • US Mainland: UPS Ground , UPS 3 Day Select , UPS Next Day Air Saver, UPS 2nd Day Air, USPS Priority Mail.
  • AK,HI,PR,GU,MP, US Territories: USPS Priority Mail, USPS Parcel Post, UPS ground, UPS 2nd Day Air
  • APO/FPO: USPS Priority Mail, Parcel Post
  • US PO BOX: USPS Priority Mail Only -Canada: UPS Canada Standard or Priority International.
  • International Countries: Priority International, UPS World Wide Expedited, DHL Express

UPS Options (United Parcel Service)

  • When you calculate the UPS delivery days, exclude the shipping day except the notice below.
  • Delivery takes approx. 2-6 working business days for UPS Ground
  • Address correction charge: UPS charges address correction fee for the wrong address to redirect it. As a result, we charge that amount plus 60 cents finance fee for providing wrong address.
  • There is a $3 charge for wrongfully selecting a commercial area for the package's destination.
  • For UPS Commercial:
    • You need to provide company name in order to use this service
  • UPS 3 Day Select: 3 Day Select is delivered by the end of the 3rd business day; in the 48 states.
  • UPS Next Day Air:
    • We do not have Next Day Air in the shipping option, if you wish to choose UPS Next Day Air as your shipping method, please indicate in the comments section of the order form.
    • By 10:30 a.m., noon or end of day. Depending on destination; Saturday service available** Delivery to all 50 states and Puerto Rico.
    • At the time of delivery, you will need to show a valid photo ID to receive your shipment.
    • Guaranteed delivery by 3:00 p.m or 4:30 p.m. of the next business day to commercial destinations and by the end of the day to residential.
    • Please note that Next Day Air Saver may not be available for certain locations. 
  • UPS 2nd Day Air:
    • Guaranteed on -time delivery by the end of the second business day to all 50 states and Puerto Rico; Saturday service available**
  • UPS Worldwide Expedited
    • All UPS Worldwide Expedited Shipments will receive 30% off the standard real-time UPS rate for Worldwide Expedited.
    • It takes 3 -6 business days to arrive.

** For orders shipped via UPS Next day Air Saver, 2nd day air, or 3 Day Select,

Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide go to -> Calculate Time & Cost.

USPS (United States Postal Service)

  • APO, FPO is applied domestic rate.
  • We do not send by Parcel Post  to US mainland.
  • Our online shipping system can calculate the rate for USPS up to 70 LBS. If the shipping weight is over 70 LBS we will recalculate the rate and contact you with new and update shipping fee based on a actual weight of your order.

Misc. Shipping Costs

You will be liable for any taxes and duty (e.g. VAT, custom duty, etc.) that apply to your purchase.

In some rare cases additional charges such as a service, agency, or brokerage fees associated with your deliveries that are charged by local agents. These charges are at the discretion of each country and some countries have more charges than others. Contact your local UPS site. They should be able to give you an estimate on what you should expect to pay.

Returned UPS packages: Since UPS charges for returned packages, we will charge you for returns if packages are returned due to refusal, wrong address or unavailability after 3 attempts.

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International Orders

  • Minimum order is $20 except APO & FPO, which are regarded as domestic orders.
  • Shipping methods can change without notice do to the size of the package, and amount of funds available.
  • Customers outside the US and its territories are responsible to find out about restrictions & prohibitions of your own country about certain items or ingredients.
  • Also, customers outside the US and its territories are responsible for customs & duties if any apply.
  • You will be liable for any taxes and duty (e.g. VAT, custom duty, etc.)that apply to your purchase.
  • In some rare cases additional charges such as a service, agency, or brokerage fees associated with your deliveries that are charged by local agents.
  • These charges are at the discretion of each country and some countries have more charges than others. Contact your shipping method web-site, They should be able to give you an estimate on what you should expect to pay.
  • Priority International (by USPS): Delivery within 6-10 days business days on average. This is not time guaranteed delivery.
    • Tracking information is available through www.usps.com.
    • Tracking number will be sent to your e-mail address upon your request. Look out for emails from ask@ebonyline.com
    • Priority International available for International orders unless requested other methods by email.
  • UPS World wide Expedited: Delivers within 5 business days and is very reliable.
    • It is more expensive than Priority International for light weight.
    • As weight increases over 100 pounds(45 kg), the shipping rate becomes closer to Priority International.
  • DHL Express 2-5 Business days on international orders, Shipping to Europe, Japan, and Australia
    • Countries in Europe we ship to: Austria, Denmark, Finland, Greece, Japan, Liechtenstein, Norway, Sweden, Switzerland, Belgium, France, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom
    • The shipping cost my change based on the size of the package.


  • US PO BOX: USPS Priority Mail Only -Canada: UPS Canada Standard or Priority International.

International orders over $70 get a $7 off from shipping cost

Offer exclusions:

  • Wholesale orders.
  • Synthetic hairs priced below $7, even if the total order is over $70.
  • Exchange items over $70.
  • Mixed orders with non-hair goods.
  • Non-hair items.
  • Sale Items and Discontinued items (item code started with dis-, b1g1-, sale-)
  • CAN NOT be combined with other promotion or coupon.
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Same Day Shipping and Daily Cut Off Time

The cut off time to get same day shipping is 3:00 CST

Orders placed by 3:00 PM Monday-Friday.

  • In-Stock orders: will be shipped the same day
  • Non-In-Stock orders: will be shipped within 2-10 business days (depending upon availability of a product)
  • Delayed UPS 3 Day Select or USPS Priority orders will be notified via phone or e-mail
  • 1-6 business days (express shipping) in the continental USA.

Orders placed on Friday after 3:00 PM through Sunday.

  • These will be processed the following Monday
  • Delayed UPS 3 Day Select or USPS Priority orders will be notified via phone or e-mail
  • In-Stock orders: will be shipped the same day the order is processed
  • Non-In-Stock orders: will be shipped within 2-10 business days (depending upon availability of a product)
  • 3-6 business days (express shipping) in the continental USA following Monday

Please allow extra time for orders shipped to:

  • P.O. Boxes
  • Military Addresses (APO, FPO)
  • Hawaii
  • Alaska
  • US Rural areas
  • All International destinations
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Claim or Delay of Orders

Before emailing us, please double check your shipping address.
Once we ship out the package, the speed of delivery depends on the US Postal Service and other Carriers in each country.

  • APO/FPO : Delivery in 5-15 business days after shipment on average but can take up to 2 months in rare case.
    • If you do not receive your order, please email us after 30 days of shipment, then, we can file a claim the US Postal Service.
    • However USPS regulation allows filing of investigation of the package after 75 days of shipment ("Claim may not be filed until 75days or more after date of mailing." from USPS form 1000) and it will take up to 8-16 weeks to have result.
    • As soon as we hear from USPS, We will notify you by email.
  • Priority International : If you do not receive your order after shipment 5-6 weeks, email us for investigation.
    • USPS will initiate the investigation after 37 days of shipment.
  • It will take 12-16 weeks to have the investigating result Priority International (6-10 days delivery) from US Postal Office.
    • We will refund you in full after 16 weeks of investigation filing if we do not hear from US Postal Office at least.
    • Or we will refund you right after investigation result from US Postal Office

Shipping Information:

  • U.S. Postal Service: Postal Web Site
  • UPS: UPS Web Site
  • We will ship your order as per the selected shipping method
  • If a package weighs over 50 pounds (22.7 kg) for Priority International (6-10 days delivery) shipping rate will be recalculated after the order and will send new rate for confirmation. However, UPS Worldwide Expedited will calculate automatically the rate for any shipping weight.
  • If a shipping address is found to be incorrect, the customer will be charged an additional shipping correction fee.
  • You are responsible for charges incurred by the refusal or return of package by providing wrong address. The charges are comprised of sending and returning shipping fees, taxes and duties, and carrier's processing fees.
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Undeliverable, Refused Packages

Any order returned to our facility without previous authorization from Ebonyline.com (ie. unauthorized returns, refused packages, incorrect address, etc...) will be treated as a return.

Order will be canceled and all fees (including but not limited to additional shipping costs and/or re-stocking fees Will Apply.)

*** If package has not been delivered on your delivery date, PLEASE contact us as soon as possible as we do have a time frame to set up claims and or investigations with our mail carriers. We unfortunately cannot guarantee any results for deliveries after package has been delivered for more than 30 days from when you claim. Unfortunately we have a time frame that we cannot overlook and if the package shows to have been delivered more than 30 days ago we cannot assure a claim can be set up with the carriers.

If a delivery is refused for any reason, or considered undeliverable you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order before finalizing.

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